Frequently Asked Questions
Frequently Asked Questions — Monchique Resort & Spa
1. Reservations and payments
What are the advantages of booking through the official website?
By booking directly on the official Monchique Resort & Spa website, you will have access to special offers, the best rate guaranteed, and secure payments.
What are the opening hours of the Reservations Center?
The Reservations Center operates daily from 9:00 AM to 6:00 PM.
Do I need to guarantee my reservation? How can I do it?
Yes. The form of guarantee depends on the terms of the selected fare. You may be required to provide a valid credit card or prepayment via a secure link or bank transfer.
Can I change or cancel my reservation?
The possibility of changing or cancelling a reservation depends on the conditions of the selected rate. For reservations made directly with Monchique Resort & Spa, please contact the Reservations Center. If you booked through an agency or external platform, you must request the change or cancellation through that channel.
Does Monchique Resort & Spa offer special rates, packages, or promotions?
Yes. Monchique Resort & Spa regularly offers special rates, packages and seasonal deals. Check the available offers on the official website or contact the Reservations Center.
What payment methods are accepted?
Monchique Resort & Spa accepts payments via American Express, Mastercard, Visa, Visa Electron and cash.
2. Suites and occupancy
What types of suites are available?
The Monchique Resort & Spa offers Patio Suites and Panoramic Suites. All suites are approximately 40 m² and include a separate bedroom and living room, sofa bed, two bathrooms, and a balcony or terrace.
The Patio Suites face the resort's interior courtyards, while the Panoramic Suites offer views over the Serra de Monchique mountain range.
What is the maximum capacity of the suites?
The suites at Monchique Resort & Spa can accommodate up to 3 adults and 1 child or 2 adults and 2 children. Configurations with a king-size bed or two single beds, as well as a sofa bed, are available.
Are bed linens and towels provided?
Yes. All necessary bed linens and towels are provided by Monchique Resort & Spa.
Do the suites have bathrobes?
Yes. All suites have bathrobes for use during your stay.
Do the suites have a safe?
Yes. All suites are equipped with a safe, available at no extra cost.
Is it possible to order an iron and an ironing board?
Yes. You can request an iron and ironing board, subject to availability. The Resort also offers a laundry service; prices and conditions can be found in your suite.
3. Families and children
Is Monchique Resort & Spa suitable for families?
Yes. The Monchique Resort & Spa is a family resort in the Algarve, with spacious suites comprising a separate bedroom and living room, two bathrooms, and a balcony or terrace. The suites can accommodate up to 3 adults and 1 child or 2 adults and 2 children.
The resort also features outdoor swimming pools, a children's playground, a seasonal Kids Club, and an activities program for different age groups. Various accommodation options are available, including half-board and all-inclusive during certain periods of the year.
When does the Kids Club at Monchique Resort & Spa operate?
The Kids Club at Monchique Resort & Spa operates seasonally, usually from 9:30 am to 1:00 pm and from 2:00 pm to 6:00 pm. Participation is free for resort guests and is intended for children aged 5 to 12 years.
Operating hours and activities may vary, so we recommend confirming with Reception.
Does the resort have a daycare for children under 5 years old?
No. Monchique Resort & Spa does not offer a crèche service for children under 5 years old. However, you can request information about babysitting services, subject to availability and at an additional cost.
Does Monchique Resort & Spa offer babysitting services?
Yes. Monchique Resort & Spa offers a babysitting service upon request, subject to availability and at an additional cost. We recommend that you request this service in advance from Reception or the Reservations Department.
Does the resort provide cribs and high chairs for children?
Yes. Cribs and high chairs are available, subject to availability. Please indicate at the time of booking if you require any of these items.
4. Diets and catering
What accommodation options are available?
Monchique Resort & Spa offers bed and breakfast, half-board, and, during certain periods of the year, all-inclusive stays. Availability of the different meal plans depends on the dates of your stay and the offer booked.
Is it possible to upgrade the meal plan during the stay?
Yes. Guests can request an upgrade to their originally booked meal plan at the Resort. The change is subject to availability, applicable conditions, and payment of the corresponding supplement.
Does the all-inclusive package have restrictions and conditions?
Yes. The all-inclusive package at Monchique Resort & Spa covers main meals and a selection of national and international drinks during set hours.
Some products, brands, services, and dining options may not be included. Detailed conditions are provided to guests at the start of their stay.
Is it possible to opt for the all-inclusive plan for just one day?
No. When available, the all-inclusive package must be booked for the entire stay and for all guests included in the same reservation. It is not possible to opt for the package only on specific days.
Can guests on an all-inclusive package order food or drinks to take outside the resort?
No. Food and drinks included in the all-inclusive package must be consumed within the areas and during the times defined by Monchique Resort & Spa. A takeaway meal service is not available under this package.
Does the all-inclusive plan accommodate food intolerances or special dietary needs?
Monchique Resort & Spa does not have pre-set menus for all special diets. However, when informed in advance, it will endeavor to provide suitable solutions for food intolerances and other specific needs.
Requests are subject to evaluation and may incur an additional cost. In case of severe food allergies, guests should contact the Resort directly before making a reservation.
Do meals purchased separately or as part of a package include drinks?
Unless expressly stated in the offer or on the menu, drinks are not included in the price of meals purchased separately or as part of a package at the restaurants of the Monchique Resort & Spa.
What are the meal and bar hours on an all-inclusive plan?
Restaurant, meal, and bar opening hours may vary depending on the time of year, occupancy, and operational or weather conditions. Up-to-date information on included services and their respective opening hours is provided to guests upon arrival at the Resort.
Does Monchique Resort & Spa offer room service?
Yes. Monchique Resort & Spa offers room service for food and beverage delivery to suites during specific hours, subject to applicable prices and fees.
Items ordered through room service are not included in breakfast, half-board, or all-inclusive packages.
Is it possible to add breakfast if it's not included in the rate?
Yes. Most rates already include breakfast. If it is not included, it can be purchased at the Resort for €20 per adult, subject to availability.
What are the dining options at Monchique Resort & Spa?
The Monchique Resort & Spa has three restaurants and two bars, which operate seasonally. The opening hours of the different establishments vary depending on the time of year and the resort's occupancy. Please check the official website or contact Reception for up-to-date information during your stay.
5. Spa, swimming pools and gym
Is it possible to visit the Sensorial Spa without staying at the Resort?
Yes. The Sensorial Spa at Monchique Resort & Spa is open to external visitors, even if they are not staying at the Resort. Access costs €50 per person, requires prior booking and is subject to availability. The Spa is reserved for guests aged 16 and over.
Can children use the Sensory Spa?
No. The Sensorial Spa is reserved for people over 16 years of age.
What leisure facilities can guests use free of charge?
During their stay, guests can use the two outdoor swimming pools and the gym free of charge. The gym is open 24 hours a day.
The indoor pool, jacuzzi, and sauna are part of the Sensorial Spa, access to which is subject to booking, availability, and payment of the applicable fee.
How many swimming pools are there at the Monchique Resort & Spa?
The Resort has three swimming pools: an indoor pool integrated into the Sensorial Spa, with paid access; an outdoor pool next to the Cascata Bar; and a covered and heated outdoor pool, located in Block C, next to the children's playground.
Are towels provided at the pools?
Yes. Monchique Resort & Spa provides complimentary towels in the pool areas for its guests.
What equipment is available in the gym?
The gym at Monchique Resort & Spa is equipped with two treadmills, two elliptical machines, two stationary bikes, two Kinesis machines, a trampoline, a vibration platform, TRX equipment, and a selection of free weights.
6. Services and amenities
What are the check-in and check-out times?
Check-in can be done from 3:00 PM and check-out must be done by 12:00 PM.
Is it possible to extend the check-out time?
Yes. Extending the check-out time can be requested at Reception the day before departure. This service is subject to availability at the Resort and may incur an additional cost.
What are the reception's opening hours?
The Monchique Resort & Spa reception is open 24 hours a day, every day.
Where can I store my luggage?
The Resort has a luggage room next to Reception where you can store your luggage before check-in or after check-out.
Is internet free at the resort?
Yes. Guests have free Wi-Fi access throughout the Monchique Resort & Spa.
Does the resort provide electrical adapters?
Yes. The Reception has electrical adapters available, subject to availability. If adapters are not available, you can ask the Reception about the possibility of charging your device.
Is it possible to rent a smartphone charger?
No. The Resort does not provide smartphone chargers for loan or rental. If needed, please contact Reception to check if it is possible to charge your device.
7. Pets and accessibility
Are pets allowed at the Resort?
Yes, one per room. Monchique Resort & Spa accepts dogs and cats weighing up to 25 kg, subject to an additional daily fee. No other types of pets are accepted.
Guide dogs are not subject to the weight limit applicable to pets.
Does Monchique Resort & Spa have accessible suites?
Yes. The Monchique Resort & Spa has suites adapted for guests with reduced mobility, including wheelchair access and an accessible shower.
These suites are subject to availability, so we recommend contacting the Reservations Center beforehand to confirm the necessary features.
Is smoking allowed at the resort? What is the policy regarding electronic cigarettes?
Smoking is prohibited in all indoor areas of the Monchique Resort & Spa, including the use of electronic cigarettes. Smoking is permitted on suite balconies and in outdoor areas, respecting the Resort's safety guidelines and rules.
8. Location, transport and parking
What are the GPS coordinates for Monchique Resort & Spa?
The GPS coordinates of the Resort are: 37.279429, -8.5537787 .
What are the transportation options between the airport and the resort?
Monchique Resort & Spa can arrange a private transfer from Faro Airport or a bus or train station. The service can be booked online via the “Transfer” option available on the official website.
What is the nearest train station to the Resort?
The nearest train station is Portimão Station, located approximately 17.4 km from the Resort. The car journey takes about 22 minutes, depending on traffic conditions.
Is there public transportation near the resort?
Yes. There is a bus stop outside the Resort, with connections to Monchique and Portimão. Updated timetables can be obtained at Reception.
How far is the resort from the Algarve beaches?
The nearest beaches are approximately a 25-minute drive away. Praia da Rocha is about 22 km away, Alvor approximately 25 km, and Lagos about 35 km from Monchique Resort & Spa.
Travel times may vary depending on traffic and the chosen destination.
Are taxi services available?
Yes. Reception can arrange a taxi service, provided the request is made at least 20 minutes in advance. Waiting times are subject to the availability of local operators.
You can also book a transfer in advance using the “Transfer” option available on the official website.
Does the resort have parking?
Yes. The Monchique Resort & Spa has a free underground garage for its guests.
Do I need to reserve a parking space?
No. It is not necessary to reserve a parking space in the Resort's garage in advance.
Where can I rent a car?
Car rental can be requested through the Reservations Center at the time of booking or directly at Reception during your stay.
Does the resort have a charging station for electric vehicles?
Yes. Monchique Resort & Spa has an electric vehicle charging station integrated into the MOBI.E network. Its use is subject to availability and the applicable terms and rates through the MOBI.E network.
Reception during your stay.
9. Nature, cycling, hiking and golf
Is the Monchique Resort & Spa suitable for hiking and cycling?
Yes. The location of the Monchique Resort & Spa, in the Serra de Monchique mountains, allows you to explore hiking trails and cycling routes surrounded by nature.
The resort offers a monthly program of activities, which may include hiking and other outdoor experiences. It is also a certified Bikotel property, meaning it is prepared to welcome guests traveling by bicycle.
The program and available activities can be found at Reception or on the official website.
Does the resort organize guided hikes?
The monthly activities program at Monchique Resort & Spa may include complimentary guided walks for guests, notably routes to Caldas de Monchique or the village of Monchique.
Activities, routes, and schedules vary throughout the year and are subject to weather conditions. Any purchases made outside the Resort are not included. Please consult the Leisure Team or Reception to find out about the program available during your stay.
What are the closest golf courses to the Resort?
There are several golf courses accessible by car from the Monchique Resort & Spa:
- Morgado Golf Course: approximately 16.5 km or 20 minutes;
- Amendoeira Golf Resort: approximately 34.2 km or 29 minutes;
- Palmares Ocean Living & Golf: approximately 31.3 km or 31 minutes;
- Boavista Golf & Spa: approximately 39.4 km or 32 minutes.
Distances and travel times are approximate and may vary depending on traffic.